Tele2 i ett nötskal, Sveriges sämsta kundtjänst

Vi har använt oss av Tele2 ganska länge. Vi har inga större issues med täckning och/eller själva nättjänsterna (GSM/3G/4G/osv). När det kommer till Kundtjänst så är vår erfarenhet att Tele2 lätt skulle kunna placera sig i topp på listan över företag med sämst kundtjänst. Vad som är värre är att Tele2 aldrig gör fel. OM de, mot förmodan, gör fel så kan “de inget göra.” Med andra ord, redan från början har man inställningen att man inte har något ansvar, alls.

Så nu hade vi beställt ännu ett abonnemag. Vi fick SIM-kortet, som skulle vara aktiverat 2012-11-14. När vi två dagar senare försökte använda kortet så gick det inte. Vi ringde till Tele2:s kundtjänst och frågade vad problemet var. Vi fick då besked att en “Josefin Andersson” hade ringt in och sagt att hon fått SIM-kortet men att det måste ha skickats fel. Hon hade uppgivit det telefonnummer som var kopplat till det nya abonnemanget vi beställt. Tele2 avaktiverade då omedelbart det nya kortet och skickade ut ännu ett till oss.

Ingen återkoppling gjordes till oss. “Josefin Andersson” finns inte med bland våra kontakter på företaget (och arbetar inte heller här). Den enda referens som “Josefin” uppgav var enligt Tele2 det mobilnummer som tillhör det nya abonnemanget. Man frågade alltså inte ens om det långa SIM-kortsnummer som finns tryckt på plastkortet man får.

Sannolikheten att “Josefin” fått vårat kort känns begränsad för att a) det skickades till den Boxadress som finns registrerad på vårat företag hos Tele2, b) Det är ett helt nytt nummer som “Josefin” förmodligen inte alls uppgav och c) Försändelsen var obruten när vi hämtade posten från vår box.

Jag frågade Tele2 om jag kunde ringa in som vem som helst och be dem skicka ett nytt SIM-kort för godtyckligt nummer, bara för att jävlas (iom att de stå stänger av det gamla SIM-kortet). Till svar fick jag att “Nej, det går inte, vi har rutiner för att hantera detta så att det blir säkert och tryggt för våra kunder.”

Tidigare har Tele2 lyckats få telefonnummer att försvinna när vi aktiverat hemligt nummer på något abonnemang, få SMS/MMS att sluta fungera vid andra förändringar samt kopplat samtal till ett nummer till en helt annan mobiltelefon. Det är inte raketforskning vi pratar om, men tydligen så är det lätt att hamna fel i Tele2:s Excel-blad med kund- och abonnemangslistor.

Fujitsu ESPRIMO P900 E90+, too cramped for space to add graphics card?

I like Fujitsu desktop computers. In the past, they’ve made some wonderful and lasting creations, ranging from the Esprimo Q-series to their SFF E-series and their P-series microtowers. I like Fujitsu servers too, and we’ve been deploying several of them at work. Sure, some of their desktop computers have been less successful, but tell me one manufacturer of computers that has a perfect track record 🙂

The Fujitsu ESPRIMO P900 E90+ desktop computer is no exception in that it’s well built, quiet, and, well, just works 🙂 Fujitsu doesn’t pre-load their computers with too much crap, unlike some other manufacturers. There’s a lite version of Nero (CD/DVD-burning software), and there’s a version of Symantec “protection” bla bla; the latter is something I always uninstall in favor of AVG Internet Security.

With all this being said, I opened the machine to add an ASUS Nvidia GeForce 450 GTS card (because I don’t want a graphics card with a fan). As is the case with most medium- to high-powered graphics cards these days, the ASUS Nvidia GeForce 450 GTS card occupies two PCIe slots, or the space of two slots I should say since it’s actually the heatsink that occupies the extra space. This is a well known fact to all computer manufacturers and also to most people who have ever replaced a graphics card in their computer.

Everyone, it seems, except Fujitsu.

Click to enlarge

In the ESPRIMO P900 E90+, Fujitsu has added a USB 3.0-controller. There is one connector at the back, and one on the front panel. Since re-doing the entire design of a motherboard and computer layout takes some time, Fujitsu has chosen to do this with an add-on card. So far, so good. The motherboard sports four slots. One PCIe x4, one PCIe X16, one PCI, and one shorted PCIe slot. The shorted PCIe slot holds the USB 3.0-controller. Unfortunately, someone at Fujitsu had their head up their ass the day they decided to do this. The shorted PCIe slot is seated right next to the PCIe x16 slot, which is where you want your graphics card.

It would have been a far wiser choice to put the PCI slot next to the PCIe x16 slot, since it’s unlikely to be used. But alas, with your head in a dark place, things of this nature may be hard to see.

There is a solution, and it has been verified with Fujitsu Technical Support:

Simply re-seat the USB 3.0-controller card to the PCIe x4 slot. Now you have plenty of room for your monster graphics card, or as in my case, the ASUS Nvidia GeForce 450 GTS card with its passively cooling heatsink.

Increasing the phpMyAdmin session timeout

When phpMyAdmin is installed, the default session timeout value is too low for many users, making your phpMyAdmin session expire too soon. One could argue that a low session timeout value is a good idea from a security perspective. If you do not think this is an issue, here are a few simple steps that’ll let you change how long phpMyAdmin will keep your session(s) alive.

Open config.inc.php in the phpMyAdmin “root” directory. Look for a line that contains this: $cfg[‘LoginCookieValidity’]. Set the value to the desired number of seconds you want the session to stay alive (3600 = one hour, which is reasonable for most users). If you do not have that line in your config.inc.php file, add it like this:

$cfg[‘LoginCookieValidity’] = 3600;

Don’t forget to save the file, and then login again to phpMyAdmin. You may need to close the browser and re-open your phpMyAdmin URL.

This also assumes that the PHP session garbage collection is set-up accordingly. This can be done in a number of ways:

  • php.ini; add a line (or change an existing) that contains session.gc_maxlifetime = <seconds>
  • Apache configuration; add a line to the appropriate <Directory> block that says “php_admin_value session.gc_maxlifetime <seconds>”
  • config.inc.php (phpMyAdmin); after the previously edited line, add a line with “ini_set(‘session.gc_maxlifetime’, <seconds>);”

The <seconds> above is the same value that you set your variable to in config.inc.php at the beginning of this post, “3600” (sans quotes) in my case. (Some of these methods may or may not work on the server you’re using.)

This isn’t the only way to circumvent phpMyAdmin sessions expiring on you in the middle of that important work; you can, of course, configure phpMyAdmin to have appropriate access directly, thus allowing you to access your MySQL database(s) without entering a username and a password. You’ll find more information about this on the phpMyAdmin website.

(phpMyAdmin is, IMHO, one of the best tools ever written in its class. My only gripe is that I’d really like to have a much less bloated visual display theme as the default, but you can accomplish this yourself quite easily.)

Battlefield 3; Installation woes (can you say “EPIC FAIL EA”?)

So you book Battlefield 3 Limited Edition with an advance purchase, because you thought you’d get an early start and because you want to play it with your son.

And when it finally is released and you get it in your hands, you oversee your son installing it on his computer, enter all the correct information, and answer the question about his age truthfully. The installer (or rather, this new fabulous invention by Electronic Arts called “Origin”, something like their version of “Steam”) asks for an e-mail address to one of his parents. So he enters mine, again being honest. And he has all of a sudden opened a can of shit. And it is a can of shit because Electronic Arts cannot get their shit together, so they dish it out on us users instead.

So besides registering the game, including the entered game key, to MY EA/Origin account (or so I thought), it also “consumes” the key permanently. Realizing the mistake, we try to change my son’s Origin-account credentials only to find he’s already got an EA/Origin-account. So, we ask for a password reset for that account, which takes six ages and a half to appear (no, it’s not due to the spam filter, because EA and Origin are whitelisted there). When we finally manage to change his credentials and wait through the painful upgrade / update process of the Origin client and of BF3 itself, he can no longer play it, because – of course – the serial number we entered is no longer on his account. So, we open my Battlefield 3 box and use that serial number instead. That works! The game is up and running and my son is in la la land, enjoying himself.

So, now we get back to installing it on my computer. I already have a EA/Origin account, and we entered its e-mail address when we tried to install BF3 on my son’s computer the first run. So I enter that during the installation process and finally arrive at the moment when I’m about to enter my license key.

(What’s GREAT is that EA and Origin cannot seem to make up their minds about who I am and what credentials I should login with; in one place, it’s my EA ID, in another it’s my e-mail address, and in a third place it’s called Origin ID. According to EA, it’s all the same and they’re all transparent. Here’s a little secret for you, they are not.)

I thought I had tied the license key we initially entered to my account, since we used that e-mail address. I was wrong. My license key has now vanished into the EA / Origin void. So, I guess I’m stuck with a completely useless copy of the Battlefield 3 purchase.

You would think that one of the biggest game producers in the world, would have sufficient funds to sit down and test their stuff BEFORE making changes, and BEFORE releasing things to the public.

How hard can it be?

WTF!