IP-Only, NOC, customer service, support, and network loops

IP-Only often boasts about being “the man” when it comes to Swedish Internet infrastructure and their competence in networks. Customer service and fast response to serious network issues such as routing loops seems to be of … less importance to IP-Only. It’s fascinating how “big players” so often seem to ignore “small customers”. We reported this network issue to IP-Only on 13-Jun-2016 (Monday). On 17-Jun-2016 (Friday), they still don’t know what the problem is. But they are “investigating it”. In the meantime, there is zero response from them until you start screaming.

It’s so comforting to know we’re in safe hands with them, being “the man” when it comes to the Internet infrastructure in Sweden.

What’s less comforting is that they don’t seem to monitor their network equipment nor know how it works.

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  8  62.109.44.154 (62.109.44.154)  1 ms  1 ms  1 ms
  9  sesto1024-rc1.ip-only.net (62.109.44.153)  1 ms  2 ms  1 ms
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 17  sesto1024-rc1.ip-only.net (62.109.44.153)  2 ms  2 ms  2 ms
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 20  62.109.44.154 (62.109.44.154)  2 ms  2 ms  2 ms
 21  sesto1024-rc1.ip-only.net (62.109.44.153)  2 ms  2 ms  2 ms
 22  62.109.44.154 (62.109.44.154)  3 ms  2 ms  2 ms
 23  sesto1024-rc1.ip-only.net (62.109.44.153)  2 ms  2 ms  2 ms
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 30  62.109.44.154 (62.109.44.154)  2 ms  4 ms  4 ms