Bredband2 och avgifter (för att skicka faktura med e-post)

Det här är helt underbart. Bredband2 har lyckats med konststycket att ta 19kr betalt för att skicka ut en faktura, som ett PDF-dokument via e-post. Ursäkta språket, men vad i helvete är det för fel på er, Bredband2? Har ni så dålig infrastruktur och administrativa system så att ni måste ta betalt för att skicka ut e-post?

Är det så här man gör som operatör, när man först tvingar över kunder till e-postfaktura genom att ta betalt för pappersfakturor och därefter börjar ta betalt för e-postfakturor när man inser att ingen längre vill ha pappersfakturor?

Hur dåliga rutiner har ni på företaget Bredband2?

Bredband2 tar betalt för att skicka e-post

Bredband2 tar betalt för att skicka e-post

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3

Life free of digital footprints should be a human right

The feeling that somehow, somewhere, someone connected the dots between your recent live chat session with your online florist and your Facebook account, or Google, or some other service or site that makes billions of dollars on selling your personal Internet usage data. That feeling.

Using a browser plug-in that detects known so-called trackers makes for some rather disturbing revelations. It’s not just about “ad blockers”, or “pop-up blockers”, or disabling support for “third-party cookies”. Many sites stop working cold when you block stuff that has no business being there in the first place.

When your online florist decides to add live chat support to their website they are putting their own business and your integrity at risk. And in many cases they are not even aware of it, nor should they have to be.

So the supplier of the live chat support drops in 10-12 known trackers, including Google, Facebook, Now Interact, and many many more. The live chat function doesn’t work if you have third-party cookies disabled in your browser. In other words, they require you to enable the possibility for sites to indirectly add tracking data to your browser, and you don’t even have to visit those sites.

Your online florist is paying the live chat supplier. The live chat supplier gets money from your florist, from advertisers, and from “web analytics” companies for including a number of trackers in their services. The advertisers and “web analytics” companies then sell advertising slots, perhaps to your online florist (can you say catch-22 ..)

What your online florist may fail to understand is that you as their customer cannot use their live chat support if you block things. So for you, the customer, and your online florist, it’s a lose-lose situation. For the live chat supplier and the advertising and tracking companies, it’s win-win. And a few months down the road, your friends on Facebook will receive suggestions about buying flowers online because you happened to use a live. And the suggested place of purchase will not be your online florist.

The point here is not that it’s impossible to prevent tracking. The point is that many things on the Internet stop working for “common people” if you do attempt to prevent tracking.

(And why would you want to use a live chat function in the first place? Because many companies are so bad at responding to customer support e-mails that you will grow old and senile waiting for a response. By the time it arrives, you won’t remember why you asked the questions in the first place.)

And the biggest problem of all? Nobody seems to care until it’s way too late. And by that time, you will realize that you have been tracked for the past 15-20 years, your children have been tracked since they were born and given their first Gmail account, and so on … maybe your biggest fear should not be giving out your credit card details online or what the NSA knows about your sexual preferences 😉

You may now resume power saving mode … Zzz zzzZzzz 

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Happy Birthday Mom

Happy Birthday Mom, keep on driving them mad up there, I’m doing my best down here <3

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Logiken bakom Stockholms Stads nya parkeringsavgifter?

Trafiknämnden i Stockholms stad som föreslår att nya parkeringsavgifter och boendeparkering införs i närförorterna. Syftet är att öka framkomligheten på Stockholms gator, minska trängseln i staden och öka antalet lediga parkeringsplatser.

Så om jag t ex bor i Alvik (Bromma) och tar bilen varje dag till jobbet, så kommer jag att sluta ta bilen till jobbet om staden inför boendeparkeringsavgifter där det tidigare var gratis för mig att parkera bilen? Vilken lysande idé!

Och en annan ytterst begåvad kommentar från samma Trafiknämnd lyder:

Genom att avgiftsbelägga parkeringstillståndet ska vi få bort fusket med falska handikappintyg. Ett skäl till den fria avgiften beror på att det kan vara en svårighet att lösa biljett från parkeringsautomaten, men nu finns till exempel appen ”Betala P” som gör det lättare, säger trafikborgarrådet Daniel Helldén (MP).

Ja, det har ju visat sig tidigare att saker som är avgiftsbelagda automatiskt är skyddade mot fusk. #ironi

 

 

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0

När man får månadsfaktura från Klarna … den där känslan … WTF?!

K: Hej, detta är Örjan på kundtjänst, hur kan jag hjälpa dig?

J: Jag har fått en faktura jag inte förstår. Dels förstår jag inte varför den skickas till en folkbokföringsadress jag inte bott på i drygt fem år och dels förstår jag inte varför jag får den alls.

K: Oj, jag uppdaterar genast adressen.

J: Tack. Varför skickades den fel.

K: Vi hade fel adress hos oss.

(No shit …)

J: Varför hade ni fel adress?

K: Den var inte uppdaterad här.

(OK, den här kanske inte är värd att jaga just idag)

J: Sedan förstår jag inte varför jag fått en faktura alls från er. Jag betalar alltid direkt med kort eller väljer att inte handla.

K: Ja, det är svårt att se ibland att man valt att betala via vår månadsfaktura.

J: Ja men jag väljer aldrig att göra det.

K: Nej, det händer ibland ändå.

J: Utan att jag har valt det?

K: Ja, därför har du fått faktura.

J: Men jag vill inte ha faktura.

K: Nej, men det blev så nu.

J: Jag vill betala hela beloppet på en gång utan extra avgifter.

(Snälla, säg nej … SNÄLLA säg nej ..)

K: OK, då betalar du 284 kr till PG abc123 med OCR zzzaaabbb så är det klart.

J: Tack. Kan jag välja att aldrig någonsin kunna betala med Klarna faktura.

K: Nej det går inte. Men du kan spärra ditt personnummer hos oss så att du inte kan betala med faktura.

(Var det inte typ detta jag efterfrågade??)

J: Hur gör jag det?

K: Du ringer vår kundtjänst på 08- 120 28 270 så hjälper de dig direkt 🙂

J: OK, men jag har ju loggat in med mobilt BankID, varför kan jag inte spärra detta själv härifrån?

K: Det är av säkerhetsskäl.

(OK, jag orkar inte längre, jag ringer Klarnas jävla kundtjänst istället)

J: Tack, då förstår jag.

K: Tack för chatten Joaquim!

J: TACK SJÄLV ÖRJAN! HIGH FIVE!

(Any given Monday)

 

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2

The DrayTek Vigor 3900 isn’t bad, just very confusing

3900-other-01The DrayTek Vigor 3900 has been around for some time now. Sadly, this isn’t exactly mirrored on the world wide web. The amount of documentation, samples, and FAQs is sparse; guides, and discussions are few. For a product in this class. And that’s not very good at all.

DrayTek has always gone their own way, and it’s usually a good way. The biggest problem, IMHO, is that you need to wrap your head around how the DrayTek engineers think. To add insult to injury, several of the “DrayTek websites” require you to have an account on their sites to download technical guides. I have no idea how this came to be, but it’s not good. And, it’s not like the good people at Clavister or ZyXEL is going to steal “ideas” from a DrayTek guide. #lol

I’ve toyed with quite a few firewalls. They all have their pros and cons. Well, almost all of them. Some only have cons, really. But I cannot for the life of me understand why DrayTek has such crap documentation, crap support information archives, and have to go their own way on every single administration user interface design. Because they really do make great products. Maybe they are a little bit too aware of that fact.

#draytek #network #security #firewall #vigor

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0

IP-Only, NOC, customer service, support, and network loops

IP-Only often boasts about being “the man” when it comes to Swedish Internet infrastructure and their competence in networks. Customer service and fast response to serious network issues such as routing loops seems to be of … less importance to IP-Only. It’s fascinating how “big players” so often seem to ignore “small customers”. We reported this network issue to IP-Only on 13-Jun-2016 (Monday). On 17-Jun-2016 (Friday), they still don’t know what the problem is. But they are “investigating it”. In the meantime, there is zero response from them until you start screaming.

It’s so comforting to know we’re in safe hands with them, being “the man” when it comes to the Internet infrastructure in Sweden.

What’s less comforting is that they don’t seem to monitor their network equipment nor know how it works.

  3  62.109.44.150 (62.109.44.150)  1 ms  1 ms  1 ms
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0

Thank you Fitbit for exceptional Surge replacement handling

20160512_0636

I’d had my Fitbit Surge for almost a year when the strap broke. I was worried this was going to be an issue because I had heard that Fitbit were a bit picky about how potential replacement units were being handled and that the “this is to be considered normal wear and tear” statement was coming my way. I couldn’t have been more wrong.

It took less than two weeks from my initial e-mail to the arrival of a replacement Surge, and that included DHL freight to Sweden.

From start to finish, this replacement procedure was running through a very well drilled piece of support machinery. Thank you very much @Fitbit and @FitbitSupport for professional service. And now, it’s time for another 10km walk, tracked by the Surge 🙂

// I am not currently, and have not previously been employed by Fitbit 🙂

 

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0

SSH keys are no longer working after upgrading to Ubuntu 16.04.LTS – Help!

I recently upgraded one of my laptops to Ubuntu 16.04.LTS (going from 14.04.LTS). The upgrade went very smooth and I have no issues with the resulting operating environment 🙂 Having said that, I quickly discovered a quite serious issue for me when I attempted connecting to one of many servers I need to get into. All of a sudden, my SSH key was no longer accepted by the server, and I was prompted for a password! WTF!?

I immediately feared the worst and started looking at the server(s), tailing log files, enabling debugging, etc. No trace was to be found other than that no key was presented by the client. The servers were intact, the authorized_keys had not been compromised, and vanilla ice cream was still the number one flavor. The problem is not with Ubuntu 16.04.LTS. The problem is with my SSH key, as well as a recent change in “acceptable keys” by OpenSSH, version 7.

Doing “ssh -vvv user@server.com” told me that the SSH client couldn’t find an acceptable key to present to the server. After having figured that out, and facepalming for a few seconds, I added this to my /etc/ssh/ssh_config file:

PubkeyAcceptedKeyTypes=+ssh-dss

Saved the file and tried again. Voila! One could say many things about using this type of SSH key, but rest assured I will change mine. You should too if you run into this problem. This is a workaround, not a fix or a solution. So sit down with some vanilla ice cream (with actual vanilla) and something nice to drink and go through the process of replacing your public SSH keys everywhere.

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