När man får månadsfaktura från Klarna … den där känslan … WTF?!

K: Hej, detta är Örjan på kundtjänst, hur kan jag hjälpa dig?

J: Jag har fått en faktura jag inte förstår. Dels förstår jag inte varför den skickas till en folkbokföringsadress jag inte bott på i drygt fem år och dels förstår jag inte varför jag får den alls.

K: Oj, jag uppdaterar genast adressen.

J: Tack. Varför skickades den fel.

K: Vi hade fel adress hos oss.

(No shit …)

J: Varför hade ni fel adress?

K: Den var inte uppdaterad här.

(OK, den här kanske inte är värd att jaga just idag)

J: Sedan förstår jag inte varför jag fått en faktura alls från er. Jag betalar alltid direkt med kort eller väljer att inte handla.

K: Ja, det är svårt att se ibland att man valt att betala via vår månadsfaktura.

J: Ja men jag väljer aldrig att göra det.

K: Nej, det händer ibland ändå.

J: Utan att jag har valt det?

K: Ja, därför har du fått faktura.

J: Men jag vill inte ha faktura.

K: Nej, men det blev så nu.

J: Jag vill betala hela beloppet på en gång utan extra avgifter.

(Snälla, säg nej … SNÄLLA säg nej ..)

K: OK, då betalar du 284 kr till PG abc123 med OCR zzzaaabbb så är det klart.

J: Tack. Kan jag välja att aldrig någonsin kunna betala med Klarna faktura.

K: Nej det går inte. Men du kan spärra ditt personnummer hos oss så att du inte kan betala med faktura.

(Var det inte typ detta jag efterfrågade??)

J: Hur gör jag det?

K: Du ringer vår kundtjänst på 08- 120 28 270 så hjälper de dig direkt 🙂

J: OK, men jag har ju loggat in med mobilt BankID, varför kan jag inte spärra detta själv härifrån?

K: Det är av säkerhetsskäl.

(OK, jag orkar inte längre, jag ringer Klarnas jävla kundtjänst istället)

J: Tack, då förstår jag.

K: Tack för chatten Joaquim!

J: TACK SJÄLV ÖRJAN! HIGH FIVE!

(Any given Monday)

 

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2

The DrayTek Vigor 3900 isn’t bad, just very confusing

3900-other-01The DrayTek Vigor 3900 has been around for some time now. Sadly, this isn’t exactly mirrored on the world wide web. The amount of documentation, samples, and FAQs is sparse; guides, and discussions are few. For a product in this class. And that’s not very good at all.

DrayTek has always gone their own way, and it’s usually a good way. The biggest problem, IMHO, is that you need to wrap your head around how the DrayTek engineers think. To add insult to injury, several of the “DrayTek websites” require you to have an account on their sites to download technical guides. I have no idea how this came to be, but it’s not good. And, it’s not like the good people at Clavister or ZyXEL is going to steal “ideas” from a DrayTek guide. #lol

I’ve toyed with quite a few firewalls. They all have their pros and cons. Well, almost all of them. Some only have cons, really. But I cannot for the life of me understand why DrayTek has such crap documentation, crap support information archives, and have to go their own way on every single administration user interface design. Because they really do make great products. Maybe they are a little bit too aware of that fact.

#draytek #network #security #firewall #vigor

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0

IP-Only, NOC, customer service, support, and network loops

IP-Only often boasts about being “the man” when it comes to Swedish Internet infrastructure and their competence in networks. Customer service and fast response to serious network issues such as routing loops seems to be of … less importance to IP-Only. It’s fascinating how “big players” so often seem to ignore “small customers”. We reported this network issue to IP-Only on 13-Jun-2016 (Monday). On 17-Jun-2016 (Friday), they still don’t know what the problem is. But they are “investigating it”. In the meantime, there is zero response from them until you start screaming.

It’s so comforting to know we’re in safe hands with them, being “the man” when it comes to the Internet infrastructure in Sweden.

What’s less comforting is that they don’t seem to monitor their network equipment nor know how it works.

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0

Thank you Fitbit for exceptional Surge replacement handling

20160512_0636

I’d had my Fitbit Surge for almost a year when the strap broke. I was worried this was going to be an issue because I had heard that Fitbit were a bit picky about how potential replacement units were being handled and that the “this is to be considered normal wear and tear” statement was coming my way. I couldn’t have been more wrong.

It took less than two weeks from my initial e-mail to the arrival of a replacement Surge, and that included DHL freight to Sweden.

From start to finish, this replacement procedure was running through a very well drilled piece of support machinery. Thank you very much @Fitbit and @FitbitSupport for professional service. And now, it’s time for another 10km walk, tracked by the Surge 🙂

// I am not currently, and have not previously been employed by Fitbit 🙂

 

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0

SSH keys are no longer working after upgrading to Ubuntu 16.04.LTS – Help!

I recently upgraded one of my laptops to Ubuntu 16.04.LTS (going from 14.04.LTS). The upgrade went very smooth and I have no issues with the resulting operating environment 🙂 Having said that, I quickly discovered a quite serious issue for me when I attempted connecting to one of many servers I need to get into. All of a sudden, my SSH key was no longer accepted by the server, and I was prompted for a password! WTF!?

I immediately feared the worst and started looking at the server(s), tailing log files, enabling debugging, etc. No trace was to be found other than that no key was presented by the client. The servers were intact, the authorized_keys had not been compromised, and vanilla ice cream was still the number one flavor. The problem is not with Ubuntu 16.04.LTS. The problem is with my SSH key, as well as a recent change in “acceptable keys” by OpenSSH, version 7.

Doing “ssh -vvv user@server.com” told me that the SSH client couldn’t find an acceptable key to present to the server. After having figured that out, and facepalming for a few seconds, I added this to my /etc/ssh_config file:

PubkeyAcceptedKeyTypes=+ssh-dss

Saved the file and tried again. Voila! One could say many things about using this type of SSH key, but rest assured I will change mine. You should too if you run into this problem. This is a workaround, not a fix or a solution. So sit down with some vanilla ice cream (with actual vanilla) and something nice to drink and go through the process of replacing your public SSH keys everywhere.

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Skiing in Romme (Sweden) on April 1, 2016

Lovely, just lovely. You can’t have more luck with the weather this far south in Sweden with spring already arriving. What made it so great was the fact that I was accompanied by two first-time skiiers who really went for it. Damn proud I am of them!

20160401_0298 20160401_0285 20160401_0280 20160401_0279 20160401_0266 20160401_0256

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0

Snabbt alternativ till lunch, om man tycker om protein från Budo Fitness och protein bars från Maxim

MorningGloryOm du som jag har lite bråttom runt lunch ibland och inte riktigt får tiden att räcka till, så kan Black Madness Morning Glory från Budo Fitness vara ett alternativ. Tillsammans med en schysst proteinbar från Maxim så blir det ett någotsånär mättande energiintag. Black Madness Morning Glory heter förvisso Morning Glory, men fungerar precis lika bra runt lunch faktiskt.

Däremot kan jag verkligen inte rekommendera någon proteinbar från Budo Fitness då de mest säljer skräp och godisliknande produkter i den kategorin. Maxims produkter tycker jag håller absolut högsta klass vad gäller “bars”. T ex deras 40% protein bar (Double Chocolate, Almond Caramel och Brownie) för att inte tala om deras 54% bars som också dem finns i flera bra smaker. Förvisso har Maxim också “godisprodukter”, men de är ganska tydliga med att deras XL bars innehåller socker.

 

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